Legal

Privacy Policy

How Hidden Stay handles personal information when you use our services.

Last updated: 20 March 2026

At a glance

Booking data only

We ask for what we need to confirm your stay and process payment nothing more by default.

Protected handling

We use reasonable safeguards appropriate to the nature of our service and the data involved.

No selling lists

We don’t sell your personal information to third parties for their marketing.

What this policy covers

This policy describes how Hidden Stay("we", "us") handles personal information when you use our website, make a booking, or contact us including through WhatsApp or email where applicable.

Information we may collect

Identity and contact details you provide (for example name and phone number) to complete a booking or enquiry.
Booking details such as room, date, time slot, and payment status as needed to fulfil the reservation.
Technical data commonly logged by web services (for example device or browser type) where used for security or reliability.

How we use information

We use personal information to operate the booking service for example to confirm reservations, communicate with you about your stay, process payments with our payment provider, and meet legal or regulatory obligations where they apply.

Retention

We keep information only as long as needed for the purposes above, including any period required for records, disputes, or law. Specific retention rules should be defined in your final policy.

Your choices

Depending on applicable law, you may have rights to access, correct, or delete certain data, or to object to some processing. For questions or requests, contact us using the details on our contact page.

Questions about this policy or your data? Reach out and we'll point you in the right direction.